We typically dispatch your order within 15-21 days. Note: In case of delays due to any unforeseen circumstances, our team shall inform you accordingly.

It takes7-10 working days post dispatch for the order to reach you.

Yes. All our shipments are insured.

We offer free shipping on all orders above INR 60,000. For order below INR 60,000 a standard shipping & insurance charges are applicable.

For international order, we request you to contact our team by emailing us at hello@kassjewels.com or through WhatsApp us at +91 8171488890.

Yes, we can modify the address before dispatch. To change your mailing address please contact us at hello@kassjewels.com or through WhatsApp us at +91 81714888 90. Please note that the product's delivery date may change if your shipping address changes.

The tracking URL for your item in included in the order dispatch confirmation email sent to you at the time of purchase. To track your order, please refer to the same. If you face any issues, please contact us at hello@kassjewels.com or through WhatsApp us at +91 8171488890.

You can click here to know more about all the materials carefully selected and used in our jewelry. You can also contact us at hello@kassjewels.com or through WhatsApp us at +91 81714888 90 if you any unresolved questions.

To determine your precise ring or bracelet size, consult our size chart. If you have any problems, you can contact at hello@kassjewels.com or through WhatsApp us at +91 8171488890 and our team will help you measure the exact size.

Yes, please reach out to our team for customization options and we'll be happy to help you create something special.

Though occasionally the outcome is dependent on lighting and may look different on each screen depending on the screen resolution, we attempt to capture the design in its purest form with colours that are true to life. Because each product is created, no two pieces may be exact reproductions; instead, there is a 5–10% tolerance for variations in weights, dimensions, and, consequently, overall appearance. We make every effort to ensure that it satisfies the requirements listed on the website without sacrificing quality in the process.

To read about our jewel care, follow this link. You can also contact us at hello@kassjewels.com or Whatsapp us at +91 8171488890, if you have any more queries.

Our prices are updated in accordance in the current market gold rate. In case you find a fluctuation in price is likely due to the updates on gold rates.

Yes, we have a physical store in Agra. Address is: Shop No. 10, Heera Market, Dayal Bagh Road, Agra,282005.

For Pan-India clients, we provide video call consultation services allowing you better visual understanding of your preferred products.

We mention the quality and authenticity details of gemstones on the product page it self. Wedo provide an authenticity certificate with every purchase.

Yes, all our jewellery is certified and follows the governmental standards of BIS Hallmarking. Our diamond jewellery accompanied by certification as well.

To assist you in determining your ring or bracelet size, we have provided a straightforward and clear size chart guidelines. During our order confirmation process we do help out with the sizing in order to avoid any issues in the future.

We recommend you contact us before placing an order if you require any assistance in determining your size. It is well advised to determine your ring or bracelet size by following our size chart guidelines. If in case, the size specified by you does not fit you perfectly upon arrival of the product, we should be able to accommodate you. There can be additional charges.

We would recommend following the instructions provided under the size chart guidelines.

If your product is delivered damaged or defected, please contact us within 24 hours of your delivery please contact us at hello@kassjewels.com or through Whatsapp at +91 8171488890 along with an unboxing video. We cannot accept any claims without the unboxing video. The matter shall be swiftly addressed by our team. We will set up a pickup so that the damaged item can be delivered to us. It must be securely packaged and in its original condition.

If you face any damage caused by use or natural wear and tear, please email us at at hello@kassjewels.com or contact us through Whatsapp at +91 8171488890. There can be additional charges.

Please visit this page to find details about our returns policy.

Please visit this page to find details about our exchange policy.

Yes, we provide Lifetime Buy Back service for all purchases by Kass Jewels. For further, details please visit this page.