SHIPPING POLICY

Our standard dispatch time is 15 to 21 days. It shall take additional 7 to 14 days to for you to receive your purchase. This delivery time assumes normal working conditions and can be longer in case of unforeseen circumstance. In case of a delay, you shall be notified of any changes in the Estimated Time of Arrival.

SHIPPING CHARGES

We offer free shipping within India on all order above INR 60,000. For orders below INR 60,000 a standard shipping & insurance charges are applicable at the time of checkout.

IMPORTANT SHIPPING INFORMATION

• We are not responsible for any delays caused by natural calamities and unavoidable circumstances.

• We are unable to redirect orders once items have been dispatched.

• All orders require a signature and proof of ID upon receipt of order.

While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

In the unlikely event that we are not able to deliver your complete order within 15 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through our trusted courier agencies.

If you believe that the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, and email us at hello@kassjewels.com or contact us through Whatsapp at +91 8171488890 mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

We ship through luxury logistics services and all our shipments are insured. For logistics and insurance purposes, our team will reach out to request an Identity proof of person/s who will be likely to receive the parcel. Our logistics company will hand over the parcel only to these specified person/s.

PLEASE NOTE:

Recipient needs to show any of the following photo id proofs handy for receiving the delivery.

• Pan card

• Driving License

• Passport

• Voters card

• Any other government issued ID proof

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

As soon as your order is dispatched, our team will reach out to you through Whatsapp and/or email to update you with the tracking link of the shipment. In the case of any shipping related query, you can get in touch by emailing us at hello@kassjewels.com or through Whatsapp at +91 8171488890, we would gladly assist you.

DUTIES & TAXES

All the prices quoted on the website are inclusive of Indian taxes / GST and the details are are mentioned hereunder-

• For orders within India, the prices are inclusive of 3% Goods & Services Tax (GST).

• For International orders, Duties and taxes will be applicable as per customer’s country’s regulations and are to be borne by the customer. These charges will be billed separately to the customer by the courier company at the time of delivery